Alliance Water Resources’ contract with this southwest Missouri city began in February 2011. Alliance was immediately tasked with identifying and eliminating the causes of the distinctive sulfur odor at the water treatment plant, identifying and eliminating the cause of hard water scaling, and instituting record keeping to satisfy state and federal regulations.
The City contracted with Alliance for the operations and management of its water and wastewater treatment system. Alliance was charged with operating, repairing and providing preventive maintenance for the City’s water and wastewater treatment plants, including sewer collection and water distribution, reading meters and providing capital improvement planning, technical services and annual state-mandated consumer confidence reports.
The city council brought Alliance on, in part, because of extensive experience operating reverse osmosis water facilities similar to the City’s.
During the negotiation process, the City’s public works employees were unsettled by the prospect of losing their jobs if a contract operator were hired. Once the management contract was in place, Alliance immediately hired and trained the 13 former public works employees who applied to work for the company.